ibizabet Frequently Asked Questions

Creating an ibizabet account is quick and straightforward. Click the ibizabet Login link in the navigation menu and look for the registration option. You will need to provide a valid email address, create a secure password, and enter your basic personal details. Once submitted, check your email for a verification link to activate your account. The whole process usually takes less than five minutes — and then you are ready to explore everything ibizabet has to offer.

You must be at least 21 years old to register and play at ibizabet. This is a strict requirement under Philippine law and PAGCOR regulations. ibizabet verifies the age of all players during the KYC process, and any account found to belong to someone under 21 will be permanently closed. We take underage gambling very seriously — there are no exceptions to this rule.

No. ibizabet strictly allows only one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in all accounts being suspended and any winnings being forfeited. If you have forgotten your login details, use the password reset function on the ibizabet Login page rather than creating a new account.

Go to the ibizabet Login page and click the "Forgot Password" link. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support and we will help you regain access.

Log in to your ibizabet account and navigate to your Profile or Account Settings section. You can update your contact number, address, and communication preferences there. Note that your full name and date of birth cannot be changed after KYC verification is complete, as these are tied to your verified identity. If you believe there is an error in your verified details, contact our support team with supporting documentation.

ibizabet supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, Maya (PayMaya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (₱). ibizabet does not accept credit card deposits or any form of cryptocurrency.

The minimum deposit at ibizabet varies by payment method. GCash and Maya deposits typically start at ₱100, while bank transfers may have a higher minimum depending on the bank. Check the Cashier section of your ibizabet account for the current minimums for each payment option. We regularly review these thresholds to keep ibizabet accessible for all Filipino players.

GCash and Maya deposits are typically credited to your ibizabet account instantly or within a few minutes. Bank transfers may take up to 1 business day depending on your bank's processing times. If your deposit has not appeared after the expected timeframe, contact ibizabet support with your transaction reference number and we will investigate promptly.

ibizabet does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — please check with your payment provider for details. The amount credited to your ibizabet account will always reflect the full amount you sent, minus any fees charged by your payment provider on their end.

Log in to your ibizabet account and go to the Cashier or Withdrawal section. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before submitting — unverified accounts cannot process withdrawals. You will receive a confirmation notification once your request is submitted.

Processing times depend on your chosen method:

• GCash / Maya: Usually within a few hours to 1 business day after approval
• Bank Transfer: 1 to 3 business days after approval

ibizabet's finance team reviews withdrawal requests during business hours. Requests submitted on weekends or Philippine public holidays may be processed on the next business day.

Common reasons for withdrawal delays or rejections include:

• KYC verification is incomplete or documents are pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal amount is below the minimum threshold
• Account security review triggered by unusual activity
• Incorrect bank account or e-wallet details provided

If your withdrawal has been delayed beyond the expected timeframe, contact ibizabet's 24/7 live chat support with your withdrawal reference number for a status update.

ibizabet regularly offers a range of promotions for Filipino players, including welcome bonuses for new members, reload bonuses, free spins on selected slot games, cashback offers, and special seasonal promotions. Visit the Promotion page for the latest active offers and their terms. Bonus availability and amounts may vary — always check the promotion page for current details.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Each ibizabet promotion has its own wagering requirement — always read the full terms on the Promotion page before claiming a bonus.

Yes, in most cases you can forfeit an active bonus through your ibizabet account settings or by contacting live chat support. Note that forfeiting a bonus will also remove any bonus-derived winnings that have not yet met the wagering requirements. Your real-money balance will not be affected. If you are unsure whether forfeiting a bonus is the right move, our support team can walk you through the implications before you decide.

ibizabet offers a wide variety of games to suit every type of Filipino player:

• Slots: Hundreds of titles from leading providers — visit the Slot page to browse
• Bingo: Classic and modern bingo variants — see the Bingo page
• Live Casino: Live dealer games including baccarat, roulette, blackjack, and more — see ibizabet Casino
• Monster Mine: Our exclusive game — check out Monster Mine

The game library is regularly updated with new titles and seasonal specials.

Yes. All slot and RNG-based games on ibizabet use certified Random Number Generator (RNG) technology, which ensures that every outcome is completely random and independent of previous results. Live casino games use licensed, professionally trained dealers and certified equipment. ibizabet's games are regularly audited for fairness and compliance as part of our PAGCOR regulatory obligations.

Absolutely. ibizabet is fully optimised for mobile browsers on both Android and iOS devices. You can access the full game library, manage your account, make deposits and withdrawals, and contact support — all from your smartphone or tablet. No app download is required; simply open your mobile browser, go to ibizabet.asia, and log in to your account.

Yes. ibizabet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorised third parties. We also employ multi-factor authentication options and real-time fraud monitoring to keep your account safe. For more details, see our Privacy Policy.

If you suspect that someone else has accessed your ibizabet account without your permission, take these steps immediately:

1. Change your password via the ibizabet Login page
2. Contact ibizabet's 24/7 live chat support to report the incident
3. Request a temporary account freeze while the matter is investigated

Our security team will review your account activity and take appropriate action. Never share your ibizabet password with anyone — our staff will never ask for it.

KYC (Know Your Customer) verification is a legal requirement under Philippine anti-money laundering regulations and PAGCOR's licensing conditions. It ensures that ibizabet can confirm your identity, verify that you are 21 years of age or older, and protect against fraud and financial crime. KYC verification is required before your first withdrawal can be processed.

ibizabet accepts the following Philippine government-issued IDs for identity verification:

• Philippine National ID (PhilSys)
• Passport
• Driver's License
• SSS / GSIS ID
• Voter's ID
• PRC ID

You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months). Upload clear, unobstructed photos through your ibizabet account settings.

Most ibizabet KYC verifications are completed within 24 to 48 hours of document submission during business days. You will receive an email notification once your verification is approved. If additional documents are required, our team will contact you. To avoid delays, make sure all uploaded images are clear, well-lit, and show all four corners of the document.

Log in to your ibizabet account and go to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately when reduced. Increasing a limit requires a 24-hour cooling-off period to ensure the change is intentional. These tools are there to help you stay in control — we encourage all players to use them.

Self-exclusion is a formal tool that temporarily or permanently blocks access to your ibizabet account. It is designed for players who feel they need a significant break from gambling. To activate self-exclusion, go to Responsible Gaming in your account settings and select your preferred exclusion period (minimum 6 months). You can also request self-exclusion via our 24/7 live chat. Once activated, the exclusion cannot be reversed until the minimum period has elapsed. For full details, visit our Responsible Gaming page.

⚠️ Gambling is addictive. Know when to stop.

If you or someone you know is struggling with gambling, the following resources are available in the Philippines:

• PAGCOR Responsible Gaming Programme — contact PAGCOR through their official channels for referrals
• National Center for Mental Health (NCMH) — Mandaluyong City, Metro Manila
• Gamblers Anonymous Philippines — peer support meetings in Metro Manila, Cebu, Davao, and other cities
• ibizabet 24/7 Live Chat — our support team can help you activate any responsible gaming tool immediately

Visit our Responsible Gaming page for more information and guidance.

ibizabet offers 24/7 live chat support accessible directly from the platform after logging in. Our support team is staffed around the clock, every day of the year — including Philippine public holidays. For non-urgent matters, you can also reach us by email at [email protected] (plain text — not a clickable link). We aim to respond to all email enquiries within 24 hours.

ibizabet's primary support language is English, which is widely spoken across the Philippines. Our support agents are familiar with Filipino-English communication styles and can assist players from Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the Philippines. We are working to expand language support further — watch the Promotion page for announcements.

If you have a complaint, we encourage you to first contact our live chat support team so we can resolve the issue quickly. If you are not satisfied with the outcome, you may escalate your complaint in writing to [email protected] with the subject line "Formal Complaint." ibizabet is committed to resolving all complaints fairly and transparently, in accordance with our Terms & Conditions and PAGCOR's dispute resolution guidelines.